Welcome to GrowVidya, a comprehensive School Management System developed, owned, and operated by Codeulas Innovations Private Limited ("Company", "we", "our", or "us"). This Refund & Cancellation Policy outlines the terms and conditions governing cancellations, subscription termination, refunds, and related payment matters for all products, services, subscriptions, implementations, and professional services provided under the Grow Vidya platform. By subscribing to, purchasing, or using Grow Vidya, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy in conjunction with our Terms & Conditions, Privacy Policy, and other applicable legal agreements.

1. Purpose

The purpose of this Refund & Cancellation Policy is to establish a transparent framework for handling subscription cancellations, payment refunds, service termination, implementation charges, and professional service fees. Since Grow Vidya is a cloud-based Software-as-a-Service (SaaS) platform involving digital services, software licensing, implementation, configuration, and ongoing support, different refund conditions apply to different types of services.

2. Scope

This policy applies to all Grow Vidya customers, including but not limited to:

• Schools
• Colleges
• Educational Institutions
• Coaching Centres
• Universities
• Training Institutes
• Corporate Educational Organizations
• Individual Customers
• Authorized Partners
• Resellers

The policy covers all subscription plans, implementation services, customization services, integrations, consulting, migration, training, technical support, and other professional services offered by Codeulas Innovations Private Limited .

3. Subscription Cancellation

Customers may cancel their subscription at any time by submitting a written cancellation request through our official support channels, registered email address, customer portal, or other authorized communication methods. To avoid automatic renewal charges, cancellation requests should be submitted before the commencement of the next billing cycle.

Upon successful cancellation:

• The subscription will remain active until the end of the current billing period.
• No further recurring payments will be charged unless the subscription is renewed.
• Access to Grow Vidya services may be suspended or terminated after the subscription expires.
• Customer data may be retained or deleted in accordance with our Data Retention Policy and applicable laws.
• Colleges
• Colleges
• Colleges
• Resellers

Cancellation of a subscription does not automatically entitle the customer to a refund.

4. Refund Eligibility

Due to the digital nature of our services, refunds are granted only under specific circumstances.

Eligible refund requests may include:

• Duplicate payments made accidentally.
• Multiple charges for the same subscription.
• Incorrect payment amounts caused by technical errors.
• Failure to activate the purchased subscription due to issues solely attributable to Codeulas Innovations Private Limited.
• Technical limitations preventing delivery of the subscribed service where no reasonable alternative solution can be provided.

Each refund request is reviewed individually after verification by our finance and customer success teams. Approval of refunds shall remain solely at the discretion of Codeulas Innovations Private Limited.

5. Non-Refundable Services

Unless otherwise required under applicable law, the following payments are strictly non-refundable:

• Software subscription fees after activation.
• Monthly subscription charges.
• Quarterly subscription charges.
• Annual subscription charges.
• Lifetime license purchases.
• Domain registration fees.
• Hosting charges.
• Cloud infrastructure costs.
• Setup charges.
• Platform activation fees.
• School onboarding charges.
• Data migration services.
• Data import services.
• Software configuration charges.
• Teacher training.
• Administrator training.
• Online training sessions.
• On-site training.
• Consultation fees.
• Professional service charges.
• API integration services.
• Third-party integration costs.
• Payment gateway setup.
• SMS gateway configuration.
• WhatsApp integration.
• Custom reports.
• Branding services.
• UI/UX customization.
• Feature customization.
• Mobile application customization.
• White-label services.
• Custom software development.

Once work has commenced on any professional service, implementation project, or customization request, such payments shall not be eligible for refund.

6. Free Trial Services

Grow Vidya may provide free demonstrations, evaluation accounts, sandbox environments, pilot deployments, or trial subscriptions for evaluation purposes. Since these services are provided free of charge, no refund shall be applicable. Trial accounts may include functional limitations and are intended solely for evaluation purposes.

7. Implementation & Onboarding Services

Implementation services include:

• School setup
• Academic configuration
• User creation
• Data migration
• System configuration
• Workflow customization
• Initial deployment
• Training
• Go-live assistance

Implementation begins immediately after customer confirmation and resource allocation. Therefore, implementation fees become non-refundable once implementation activities have commenced.

8. Custom Development Services

Schools may request additional modules or customized functionality beyond the standard Grow Vidya platform.

Custom development includes:

• New feature development
• Module enhancement
• API development
• ERP integration
• Mobile app customization
• UI customization
• Workflow customization
• Third-party software integration

Since these services require dedicated development resources and are specifically built according to customer requirements, all payments made toward custom development are non-refundable after project initiation.

9. Subscription Renewal

Subscriptions are renewed according to the selected billing cycle unless cancelled prior to renewal. Customers are responsible for monitoring renewal dates and ensuring cancellation requests are submitted before the next billing period. Failure to cancel before renewal may result in automatic renewal charges.

10. Payment Disputes

If a customer believes that a payment has been charged incorrectly, they should notify our support team within seven (7) business days of the transaction. Disputes submitted after this period may not be eligible for review. Customers are encouraged to contact us before initiating chargebacks through banks or payment gateways.

11. Chargebacks

Initiating an unauthorized chargeback without first contacting Codeulas Innovations Private Limited may result in:

• Immediate suspension of services.
• Temporary account restriction.
• Permanent account termination.
• Recovery of applicable administrative costs.
• Legal action where necessary.

We encourage customers to work with our support team to resolve payment-related concerns amicably.

12. Refund Processing

Where a refund has been approved:

• Refunds shall be processed through the original payment method whenever possible.
• Processing generally requires 7–15 business days, depending upon banking institutions and payment gateway processing timelines.
• The Company shall not be responsible for delays caused by banks, payment gateways, financial institutions, or regulatory authorities.

13. Taxes & Government Charges

Taxes, statutory levies, GST, government fees, banking charges, payment gateway charges, currency conversion charges, and similar third-party costs may not be refundable unless required by applicable law.

14. Policy Modifications

Codeulas Innovations Private Limited reserves the right to modify, update, or replace this Refund & Cancellation Policy at any time without prior notice. Updated versions shall become effective immediately upon publication on the official Grow Vidya website unless otherwise specified. Customers are encouraged to review this policy periodically.

15. Governing Law

This Refund & Cancellation Policy shall be governed by and interpreted in accordance with the laws of the Republic of India. Any dispute arising under this policy shall be subject to the exclusive jurisdiction of the competent courts located in Kalyani, Nadia, West Bengal, unless otherwise required by applicable law.

16. Contact Information

For any questions regarding refunds, cancellations, subscriptions, or billing matters, please contact:

Product: Grow Vidya – School Management System

Email: support@growvidya.in

Website: https://growvidya.in

Our customer support team will make every reasonable effort to respond to your request promptly and assist you in resolving any concerns related to your Grow Vidya subscription or services.